As gambling regulators around the world begin to review their oversight of the betting and gaming industry, the topics of data gathering, player privacy and artificial intelligence have come to the forefront.

What is it?

On the latest webinar from Kahlil Philander, Dr Sally Gainsbury spoke to Michael Auer, an experienced professional in the gambling industry specialising in player monitoring and AI, and Dr Sasha Callaghan, a relative ‘industry outsider’, but with considerable knowledge of regulatory procedures and law.

Who is it?

Moderator – Dr Sally Gainsbury, University of Sydney

Guest – Dr Sascha Callaghan, University of Sydney

Guest – Michael Auer, Neccton Ltd, a gambling services provider specialising in responsible gamlbing, CRM, anti-money laundering and anti-fraud.

What is being said?

Outlining her perspective on the development of gambling regulation in Australia and the importance of data, Dr Callaghan stated: “My first observation is that in an emerging area – whenever there’s sort of emerging tech and regulation is trying to kind of keep up with – the first phase of any regulatory process is going to be a data gathering phase.

“It would make sense for the regulator not to specify what problem gambling is, what precisely needs to be done, because no one really knows, no one has a good idea yet about what tools we have, how they’re best deployed, and whether they work. So the first phase, regulation is to try a few things and see how they go and then evaluate them.”

Auer also remarked: “With online gambling, compared to typical land based gambling, you know what each and every player is doing each and every point in time – you know how much they wager, how much they win, how much they deposit, how much they withdraw – you don’t only know the intensity of their play, but how they play.”

Moving on to discuss self-regulating and player protection initiatives by the industry, he added: “When we talk about tools in online gambling, I would say since the start of online gambling there have been pre-commitment tools. Those are limit settings, so players – I would say on 99.9% of sites – can set limits to their own gamblng. In most European jurisdictions they have to set a limit. 

He continued: “We also have voluntary self-exclusion, I like to call it ‘play breaks’, because in most jurisdictions players have the option to self-exclude very easily,  for example for 24 hours just by pressing a button. You don’t need to follow any sort of process to re-enrol onto the gambling site. One other thing is there are pop-up messages.”

Why should I watch it?

To hear insights from two people with extensive experience in very different areas – one with regards to player monitoring, safeguarding and Ai and the other with a solid knowledgeable basis in legal and regulatory requirements and processes.

Where can I see more?

Source – Kahlil Philander YouTube Channel

Sascha Callaghan: ‘First phase of regulation is data gathering’